The CarNow VSM app brings the functionality of Visual Sales Messenger to mobile for a seamless agent experience. Your team can now invite and connect with customers via a simple and usable mobile interface.
VSM’s rich content library allows agents to provide customers with an accessible and cohesive experience no matter what device they’re using. CarNow further offers Facebook and Google integration for an all-encompassing platform where the consumer is always connected with the dealer. When Integrated with your inventory provider, VSM delivers your inventory in an easy to use environment so agents and customers can have a conversation about real vehicles. Through integrations with key OEM data, VSM gives agents the power to share detail about your vehicles that is unmatched in the industry and takes it a step further by allowing agents to compare multiple models at the same time. VSM will trim match all models so you deliver the right information to your customers. Integrated with both OEM and dealership video feeds, VSM empowers agents to share relevant vehicle, product, and how-to videos with consumers providing a much richer conversation.
Receive real-time escalation alerts for qualified in-the-moment opportunities to keep your live leads live. Agents activate a “Digital TO” to alert and empower your team to review and enter the conversation at the right moment, from any device, anywhere. VSM empowers your team to proactively take care of your customers. Invite allows your team to bring a customer into session via SMS or email on the fly. Great for encore deliveries, enriching phone ups, and more. Connect with your customers how they want to talk. With Click to Text activated, your customers can use their local SMS client to engage with your store and with the VSM app, your store can respond in real-time to establish real connections.